Contact
Email support@rinplayer.com. Include your Rin version, iOS version, the affected capability, and the exact error text. Do not send passwords, tokens, private server URLs, or full diagnostic files until support asks for a specific redacted report.
Content and safety reports
Rin does not host videos or discussion posts. Use Open original or Report at source to report content directly to YouTube or Reddit. You can hide a channel or discussion author locally from Rin's action menus.
For a safety issue in Rin itself, email support with “Safety report” in the subject. Include the source, a non-sensitive description, and the action you expected. We will acknowledge actionable reports promptly and maintain the local filtering and blocking controls required for the app.
Server compatibility
Start with the compatibility check in Rin. Anonymous discovery and playback require Invidious. Materialious history, live resolution, and SponsorBlock are independent optional capabilities; one missing service should not make the whole profile unusable.
See the setup guide for the supported profile fields and troubleshooting boundary.
Privacy requests
Rin has no central customer account. Most deletion happens directly in Settings by disconnecting accounts, deleting profiles, or clearing diagnostics. For support-mail deletion or another privacy question, email support@rinplayer.com.